What types of pet food products do you focus on?
We mainly provide high-quality pet wet food solutions (e.g., formulas for senior pets, puppies/kittens). We also offer curated dry pet food and functional treats tailored to global nutritional needs.
How is the quality and safety of the pet food ensured?
The factory is certified by ISO and HACCP. Every product undergoes multi-layered checks: from ingredient selection and in-production oversight to pre-delivery testing by professional labs.
Is it possible to customize pet food formulas or packaging?
Yes, we offer product adaptation support. We can refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match your specific market requirements.
What is the minimum order quantity (MOQ)?
Our MOQ is flexible. For standard wet food, the MOQ is typically 10 cases. For customized products, we can discuss a reasonable minimum based on production feasibility.
What is the typical delivery time after order confirmation?
For most markets, we coordinate logistics to deliver within 4–8 weeks post-production and quality inspection, depending on your location and volume.
What kind of after-sales support is provided?
If you encounter issues such as product damage during delivery or quality concerns, our team will respond within 24 hours to arrange replacements or refunds.