? Frequently Asked Questions
What types of pet food products do you focus on?
We mainly provide solutions for high-quality pet food, with a key focus on pet wet food (e.g., formulas for senior pets, puppies/kittens). We also offer carefully curated dry pet food and functional pet treats.
How is the quality and safety of the pet food ensured?
Our facility is certified by ISO, HACCP, and other standard certificates. Every product undergoes multi-layered checks: from ingredient selection and in-production oversight to pre-delivery testing by professional labs.
Is it possible to customize formulas or packaging?
Yes, we offer product adaptation support. We can work to refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match your specific market requirements.
Are the raw materials sourced from reliable suppliers?
Yes. We require partner facilities to use raw materials from qualified suppliers with traceability records covering meat, grains, and additives to ensure nutrition and safety.
What is the typical delivery time after order confirmation?
It depends on location and volume. For most markets, we coordinate logistics to deliver within 4–8 weeks post-production and quality inspection.
What kind of after-sales support is provided?
If you encounter issues such as product damage or quality concerns, our team responds within 24 hours to resolve problems, including arranging replacements or refunds.
Zesty Pet
