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Frequently Asked Questions
1. What types of pet food products do you focus on?
We mainly provide solutions for high-quality pet food, with a key focus on pet wet food (e.g., formulas for senior pets, puppies/kittens). We also offer carefully curated dry pet food and functional pet treats, all tailored to meet global pet owners' needs.
2. How is the quality and safety of the pet food ensured?
Our factory is certified by ISO, HACCP, and other standard certificates for pet food. Every product undergoes multi-layered checks: from ingredient selection and in-production oversight to pre-delivery testing by third-party professional labs.
3. Is it possible to customize pet food formulas or packaging?
We offer product adaptation support. Based on your needs, we can work to refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match your target market's specific requirements.
4. Do you source raw materials from reliable suppliers?
Yes. We require our partner facilities to use raw materials from qualified suppliers with traceability records covering meat, grains, and additives. We check raw material certificates regularly to ensure nutritional safety.
5. What is the typical delivery time after order confirmation?
Delivery time depends on location and order volume. For most markets, we coordinate logistics to deliver within 4–8 weeks post-production and quality inspection. A clear timeline is provided once details are confirmed.
6. What kind of after-sales support is provided?
If you encounter issues such as product damage during delivery or quality concerns, our team will respond within 24 hours. We work to resolve problems through replacements or refunds based on the specific situation.
Zesty Pet
