Q1: What types of pet food products do you focus on?
We provide solutions for high-quality pet food, focusing on pet wet food (formulas for senior pets, puppies/kittens), curated dry pet food, and functional pet treats tailored to meet global needs.
Q2: How do you ensure quality and safety?
Our factory is certified by ISO, HACCP, and other standards. Every product undergoes multi-layered checks from ingredient selection to pre-delivery testing by professional labs.
Q3: Is it possible to customize formulas or packaging?
Yes, we offer product adaptation support. We can refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match your specific market requirements.
Q4: What is the typical minimum order quantity (MOQ)?
Our MOQ is flexible. For regular products like standard wet food, the MOQ is typically 10 cases; for customized products, we discuss feasibility based on production needs.
Q5: What is the typical delivery time after order confirmation?
For most international markets, we coordinate logistics to deliver within 4–8 weeks post-production and quality inspection, depending on your location and volume.
Q6: What kind of after-sales support is provided?
Our team responds within 24 hours to any concerns. We work to resolve issues including arranging replacements or refunds based on the specific situation to ensure satisfaction.