1. How is the quality and safety of the pet food ensured?
The facility is certified by ISO and HACCP standards. Every product undergoes multi-layered checks: from ingredient selection to pre-delivery testing by professional labs, ensuring safety and nutritional compliance.
2. Is it possible to customize formulas or packaging?
Yes, product adaptation support is available. We can refine formulas (e.g., hypoallergenic options) or adjust packaging designs to match specific market requirements.
3. Are raw materials sourced from reliable suppliers?
Absolutely. All partner facilities use raw materials from qualified suppliers with full traceability records covering meat, grains, and essential additives.
4. What is the typical delivery time after order confirmation?
For most global markets, logistics are coordinated to deliver within 4–8 weeks post-production and quality inspection. A clear timeline is shared once details are confirmed.
5. What kind of after-sales support is provided?
Our team responds within 24 hours to any issues regarding product damage or quality concerns. We provide solutions including replacements or refunds based on the specific situation.
6. What is the minimum order quantity (MOQ) for cooperation?
MOQ is flexible. For regular products, it is typically 10 cases; for customized production, a reasonable minimum can be discussed based on feasibility.