1. What types of pet food products do you focus on?
We mainly provide solutions for high-quality pet food, focusing on wet food (for senior pets, puppies/kittens), curated dry food, and functional treats tailored to global needs.
2. How is product quality and safety ensured?
Our facilities are ISO and HACCP certified. Every product undergoes multi-layered checks: from ingredient selection and in-production oversight to pre-delivery testing by third-party labs.
3. Is it possible to customize formulas or packaging?
Yes, we offer product adaptation support. We can refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match your target market.
4. Do you source raw materials from reliable suppliers?
Absolutely. All meat, grains, and additives are sourced from qualified suppliers with full traceability records and regular certificate inspections.
5. What is the typical delivery time?
Delivery usually takes 4–8 weeks post-production and inspection, depending on your location and order volume. A clear timeline is provided once details are confirmed.
6. What kind of after-sales support is provided?
Our team responds within 24 hours to any concerns regarding delivery damage or quality, offering solutions like replacements or refunds to ensure satisfaction.